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Volunteer Recruitment Scorecard

Twelve questions across the four things recruitment depends on: the channels you use, the way you describe roles, how you convert interest into a first shift, and whether you measure any of it. You get your score and your weakest dimensions straight away, with no email required.

Answer for how things actually work, not how the process is documented. Scoring runs entirely in your browser and nothing is sent anywhere.

Channels

Do you contact people who volunteered before and stopped, ahead of specific needs?
Do you ask current volunteers to refer someone individually, by name, for a named role?
Do you know which channel produced each volunteer who completed a first shift?

Messaging

Does every role description state a specific task rather than a general need?
Does every role state its time commitment including when it ends?
Are screening requirements named in the listing rather than discovered later?

Converting

Does someone reply to a new applicant within one working day?
Does the first reply offer a specific date for a first shift?
Can your application form be completed on a phone in under five minutes?

Measuring

Do you know how long it takes to fill a typical role, start to first shift?
Do you know what share of applicants complete a first shift?
Do you know what recruiting one volunteer costs, including staff time?

How the scoring works

Each dimension carries three questions scored 0 to 3, for a maximum of 9 per dimension and 36 overall. The total matters less than the spread. A program scoring 7, 8, 2, 1 has a completely different problem from one scoring 5, 5, 4, 4, even though the totals are close.

Dimension scoreWhat it usually means
0 to 3Unmanaged. Expect the largest available gains here.
4 to 6Happening inconsistently. Usually a process problem, not a knowledge one.
7 to 9Working. Leave it alone and fix something else.

A low Measuring score is worth treating first even when other dimensions look worse, because without those numbers you are guessing about which of the others is really failing.

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